Shipping and returns


Shipping

Following our commitment to sustainable practices, our goods are produced on demand. Upon receipt of your order, the item will be manufactured and dispatched within a maximum of 13 days (Polish public holidays excluded). Once the order has been dispatched you will receive a tracking number via email. From that moment, count 1 to 2 business days for the order to arrive at your door.


Poland

Delivery within 1-2 business days for 15 PLN.
Shipping is operated by courier company InPost.

Switzerland

Delivery within 4-5 business days for 80 PLN (approx. 18 CHF).
Shipping is operated by courier company Fedex.

Occasionally, circumstances beyond our control may delay the delivery date.
International orders are subject to duties and taxes billed by Switzerland’s customs department. The recipient bears any additional charges for customs clearance. Please check with your local customs authorities for details of import duties and taxes for your region.

Rest of Europe

Delivery within 4-5 business days for 70-115 PLN (approx. 15-25 EURO).
Shipping is operated by one of the following carriers: DPD, GLS or UPS.

Occasionally, circumstances beyond our control can delay the delivery date.

Lost packages

In the event your package goes missing, please contact us so that we can file a claim with the shipping carrier.

Returns

We offer you 14 days free return. The total amount of your order will be refunded.

If you wish to refund your item, please do the following easy steps:
  1.  Please make sure that the product is in the exact same condition as when received with the tags and labels attached. If you are unsure whether your return will be accepted simply contact us with your enquiry.
  2. Inform us about your return request via our contact form. Once it has been approved you will receive a return shipping-label by email.
  3. Once the return has been approved, place it in the the original packaging and send it back.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, within 10 days your refund will be processed, and a credit will be applied to your original method of payment.